RETURNS, EXCHANGES & DAMAGED PRODUCTS
beau ideal House of Beauty loves our customers. Should there be an issue with your product we want to make it right. In compliance with sanitation regulations beau ideal House of Beauty cannot accept returns after product packaging has been opened, unless the product is deemed defective .
If you suspect product is defective, contact us immediately. All product concerns must be submitted to beau ideal House of Beauty within 10 days of product arrival. Anything after 10 days will be assumed to be acceptable product to the buyer and no refunds or store credit will be issued. All sales are final. We do not offer returns or exchanges on adhesives, removers or other chemical products.
By purchasing our products you agree to these terms upon checkout.
The best way to reach us is sales@beauidealhouseofbeauty.com
Due to sanitation & health regulations, beau ideal House of Beauty cannot accept returns on any opened packaging.
Should you need to cancel an order, we are happy to do that for you, so long as your order hasn't been packaged. However, if we have already shipped your order, the order cannot be cancelled. Products are packaged within 5 hours of receiving the order excluding weekends and holidays.
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Exchanges
Please notify beau ideal House of Beauty within 5 days to exchange your items. Orders over 5 days old are non refundable and non-exchangeable. Return shipping fees will apply. Once we inspect the items and they are damage free we will send out the correct item. No exchanges will be accepted without pre authorization. All items must be unopened and in the original packaging.
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Delivery Damage
To insure your package comes to you damage free, please inspect your order once it arrives. Should you notice damage to your product, please notify beau ideal House of Beauty within 24 hours of receiving your order. We may require you to send a picture of the damage to us. beau ideal House of Beauty has the right to decide if you will be awarded a refund or in store credit. Returns must be approved through customer care.
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Wrong Information
If a shipment is returned due to entering an incorrect address, additional shipping & handling fees apply. This includes errors in the product(s) selected. Once the item(s) are returned, please allow 24 hours for re-processing.
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Packages Delivered
Once our tracking system shows that your package has been delivered ,we are not responsible for items stolen from the location of delivery or misplaced by the courier. It is up to the customer to reach out to the post office and sort out the parcel location.
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Discontinued Products
No exchanges, credits or returns allowed.
Buyer acknowledges and remains responsible that (I.) any technician using beau ideal House of Beauty products is a State Board Licensed, Certified and Trained Eyelash Extension Technician, (II.)exposure of product chemicals to extreme temperatures and certain environmental factors and usage techniques may cause changes in the product(s), rendering them unsuitable for use and/or achieving optimum results, (III.) products sold by beau ideal House of Beauty must be used with extreme care in the manner to which they are intended by a trained technician to prevent accidental injury and (IV.) that any usage/application of beau ideal House of Beauty products in any manner be in complete compliance with any regulating or governing boards applicable with regards to safety of use, permission of use, sanitizing methods, storage and handling.
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Liability
By purchasing beau ideal House of Beauty products and thereby agreeing to these terms, conditions and policies, Buyer shall indemnify, defend and hold harmless beau ideal House of Beauty, its directors, officers, owners, employees, independent contractors et al and in no event hold any of these liable for any claims, demands, liabilities, suits, attachments, judgments, losses, penalties, fines, settlements or expenses - including court costs and reasonable attorney fees incident thereto any direct, indirect, special, incidental or economic matter associated with the purchase and/or use of beau ideal House of Beauty products, services and/or instruction. For all such claims and actions of any suggested actual or alleged negligence (whether active or passive, sole or concurrent, simple or gross, strict or statutory), beau ideal House of Beauty sole liability will be limited to the original purchase price of the product in question.
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Expiration of Terms, Conditions and Policies
These terms, conditions and policies are in force and binding with regards to all purchases of beau ideal House of Beauty products, past, present or future without expiration, except in the case that new policies or terms be set forth in a reasonable, accessible notice to the buyer. beau ideal House of Beauty reserves the sole discretionary right to review and update or change its terms and policies as they pertain to product sales, services rendered or instruction.